Privacy Policy

1. Introduction

TimeHugs is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our time-locked messaging service. By using our Service, you consent to the practices described in this policy.

2. Information We Collect

We collect information necessary to provide our messaging service, including:

• Account Information: Name, email address, and authentication details
• Message Content: Text, images, videos, audio files, and documents you upload
• Delivery Information: Recipient details, delivery schedules, and trigger conditions
• Usage Data: How you interact with our service, including login times and message creation
• Technical Data: IP address, device information, and browser details

3. How We Use Your Information

We use your information to provide and maintain our time-locked messaging service, process and deliver your messages according to your specified conditions, communicate with you about account updates and service changes, analyze usage patterns to improve our service, and ensure security and prevent fraudulent activities.

4. Data Security

We protect your information with industry-standard security measures including encryption for data both in transit and at rest, strict access controls limiting who can view your personal information, regular security audits and assessments, and secure storage on redundant servers to prevent data loss.

5. Data Retention

We keep your information only as long as necessary to provide our services, comply with legal requirements, resolve disputes and enforce our agreements, and maintain security and prevent fraud. When data is no longer needed, we securely delete it according to our retention policies.

6. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your account and associated data (Data Deletion Request)
• Restrict processing of your information
• Request data portability to other services

Contact us to exercise these rights.

7. Information Sharing

We do not sell your personal information. We may share your information only when necessary to provide our services like message delivery, with your explicit consent, when required by law or legal process, or to protect our rights, property, or safety.

8. International Data Transfers

Your information may be processed and stored in countries outside your own. We ensure appropriate safeguards are in place for international data transfers to protect your privacy and comply with applicable data protection laws.

9. Children's Privacy

Our service is not intended for children under 13 years old. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date above.

11. Contact Us

For questions about this Privacy Policy, please contact us at legal@timehugs.com.

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This Privacy Policy is effective as of the Effective Date listed above and will remain in effect until terminated.

This policy is issued by Smartunex OÜ, a private limited company registered in Estonia under registration number 17283605.